Privacy Statement

Information We Collect

• Information provided when contacting our support team
• Anonymous usage data collected through Google Analytics

How We Use Your Information

• To respond to your inquiries and provide customer support
• To analyze website traffic and improve user experience (via Google Analytics)

Data Security

Our website uses industry-standard encryption protocols to secure communications between your browser and our servers. We conduct regular security audits to ensure the protection of your data.

Cookies and Tracking

We use essential cookies required for our website to function properly. Additionally, we use Google Analytics to collect anonymous usage data that helps us improve our website and services. You can opt-out of Google Analytics tracking by using browser extensions or adjusting your cookie settings.

Information We Collect

• Username (no email address or other identifiable information required)
• App usage data and content you choose to share within the app

How We Use Your Information

• To provide you with AI-assisted wellness guidance
• To manage your AsclepiCoin balance and transactions within the app
• To improve our services and user experience

Third-Party AI Services

We use Anthropic’s and Google’s services to process user data and provide AI-assisted wellness guidance. These services are integral to Asclepiad’s functionality. While these services have access to the user’s profile to provide comprehensive advice, this profile does not contain any personally identifiable information.

Data Privacy and Security

We employ multiple layers of security measures to protect your data, including encryption at rest and in transit. Our system is designed with privacy as a core principle, ensuring your data remains secure throughout its lifecycle in our systems.

Metamorph Identity

We use Metamorph identities to enhance user privacy while maintaining functionality. These digital aliases are managed securely within the app using a username and password system. For account recovery, we provide a recovery code, which is the only way to regain access if you forget or lose your password.

Users are not permitted to use their real names as their Metamorph username. This further ensures the anonymity of our users while allowing the AI to provide personalized guidance based on the user’s profile.

AsclepiCoin Privacy

• Your AsclepiCoin transactions within the Asclepiad app are anonymous and linked only to your Metamorph username
• Purchase of AsclepiCoins is handled through a separate AsclepiCoin platform, which has its own privacy policy
• The AsclepiCoin platform requires personal information due to regulatory requirements
• We maintain strict separation between your AsclepiCoin purchase identity on the separate platform and your anonymous Metamorph identity in the Asclepiad app
• No personal information from the AsclepiCoin platform is shared with or accessible through the Asclepiad app

Data Deletion Process

When you request to delete your data, we initiate a comprehensive deletion process. This includes removing your data from our active systems and ensuring it’s also deleted from our backups within 30 days. After your access expires, we retain anonymized usage data for 6 months for analytical purposes, after which it is permanently deleted.

Data Retention and User Rights

• You can download all your data at any time
• You can delete your account completely from our system at any time
• We comply with GDPR regulations

Transparency and Control

We are committed to transparency in our data practices. You can access a full report of the data we hold about you at any time through the app or by contacting us.

Minors

• Users from 13 years old can use the app with parental consent
• Only adults can purchase AsclepiCoins
• For users under 18, we follow responsible use guidelines for AI models:
  • We do not collect or store personal information from minors beyond what’s necessary for the app’s core functionality
  • We implement age-appropriate content filters and safety measures
  • We offer the same stringent privacy protections and controls for minor users

Changes to Privacy Policy

We will notify you of any changes to this privacy policy via the app and email.

We do not share your personal information with third parties except as necessary to provide our services.

Got Questions?

If you have any questions about this privacy policy or our practices, please write to us at:

Asclepeion Ltd
27 Old Gloucester Street
London WC1N 3AX
United Kingdom

Companies House: 15830285

Email: legal@asclepeion.org

If you have any questions about our privacy practices or wish to exercise your data protection rights, please contact our Data Protection Officer at dpo@asclepeion.org.